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Home > Financial Press Releases > CallCommand Selects NetSuite to Support Tremendous Expansion
CallCommand Selects NetSuite to Support Tremendous Expansion
CINCINNATI, OH (PRWEB) November 22, 2005 -- CallCommand™, a leading provider of web-based communication solutions to automotive retailers nationwide, today announced that it has selected NetSuite, Inc., the leader in on-demand business management software, to run its business operations, including financials, marketing, sales management, customer service and customer support. With NetSuite, CallCommand will be able to manage all key business operations in a single, integrated system.
To support the company's tremendous growth, CallCommand needed a solution that would accommodate their expansion and streamline business processes while providing an overview of their operations in real-time. CallCommand selected NetSuite as the software allows full integration of CRM, accounting and key business operations in one easily accessible (Web-based) solution.
According to Bob Cariglia, President and Chief Operating Officer of CallCommand, NetSuite allows CallCommand to combine data that used to be in separate tools that typically did not integrate well into one, removing the need for multiple data entries and greatly improving efficiency: "With NetSuite we can track all aspects of business through an Internet application that all employees have immediate access to. It provides real time data on all customers and activities and while providing the efficiency of paperless tracking and management.”
Cariglia also feels that NetSuite provides the features to support CallCommand’s new total customer services strategy that positions support to customers as a key differentiator for the company.
“At CallCommand, we consider our customers to be our most valuable asset. We selected NetSuite because their customer approach and company philosophy closely mirrors ours. I am confident that NetSuite will help us further improve our customer service and retention,” said Cariglia.
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